Refund and Returns Policy
Return and Refund Policy at Pickit.com.bd
At Pickit.com.bd, we understand that sometimes your purchase may not meet your expectations or requirements. That’s why we have formulated a comprehensive Return and Refund Policy to ensure a seamless and hassle-free experience for our customers.
Eligibility for Returns
To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
Returns are accepted within 15 days from the date of purchase.
Items such as perishable goods, personalized items, and gift cards are not eligible for return.
Initiating a Return
To initiate a return, customers must contact our customer service team within the stipulated return period.
Customers can reach out via email or phone to request a return authorization.
Upon approval, customers will receive instructions on how to proceed with the return.
Return Shipping
Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part.
We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Process
Once the returned item is received and inspected, then we will send an email notification.
If the return meets our criteria, a refund will be initiated to the original method of payment.
Please note that it may take 3 working days for the refunded amount to reflect in the customer’s account,
Damaged or Defective Items
If the item received is damaged or defective, customers must notify us immediately upon received.
We may request photographic evidence of the damage or defect to expedite the resolution process.
Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective item.
Exchanges
We currently do not offer exchanges for products purchased on Pickit.com.bd. Customers who wish to exchange an item must initiate a return and place a new order for the desired item.